Terms of Service
Effective date: September 19, 2026
These Terms govern cleaning services provided by Comfort & Care Cleaning LLC ("Comfort & Care," "we," "us," or "our") to you ("you" or "Client"). By booking a service with us, you agree to these Terms.
1. Our Services
We provide residential cleaning, including recurring cleanings (weekly, every two weeks, or every four weeks), one-time deep cleanings, and move-in / move-out cleanings. Home organization is offered to current clients by arrangement. The specific tasks included in your service are the ones described in the estimate we send you. Anything not listed in that estimate is an add-on and is quoted separately.
2. Estimates and Pricing
Estimates are based on the information you give us about your property — square footage, number of bedrooms and bathrooms, condition, pets, and any special requests. If the property differs materially from what was described, we will contact you before starting and either adjust the price or reschedule. We never change a price without telling you first.
Prices may be adjusted with at least 30 days' written notice.
3. Scheduling and Access
We will confirm your appointment date and an arrival window in advance. You are responsible for providing safe and reliable access to the property — a key, a door code, or someone to let the team in.
If our team arrives and cannot access the property at the scheduled time, the appointment is treated as a late cancellation under Section 4.
4. Cancellations and Rescheduling
We hold your spot on the schedule, and our team plans their day around it. Because of that, we ask for at least 48 hours' notice to cancel or reschedule.
- 48 hours or more: no charge — we'll simply find you a new time.
- Less than 48 hours: a fee of 50% of the service price.
- If we arrive and can't get into the home: the same 50% fee, since the team's time was already reserved.
This isn't a penalty. It covers the hours our team set aside for your home and couldn't fill.
5. Payment
Payment is due on the day of service.
New clients are set up with a card on file and automatic payment on the day the service is performed. By approving an estimate, you authorize Comfort & Care Cleaning LLC to charge that card for your scheduled services and for any cancellation fee described in Section 4. We will always send you a receipt. Zelle and Venmo are accepted as secondary methods by prior arrangement.
Returned payments and failed charges may be subject to a fee equal to the amount charged to us by our bank or processor. Accounts unpaid more than 15 days after the service date may have future appointments suspended until the balance is settled.
6. Satisfaction Guarantee
If you are not completely happy with an area we have cleaned, let us know within 24 hours of the service and we will return and re-clean that area at no extra charge.
The guarantee covers re-cleaning. It does not include refunds, and it applies to the areas included in your service as described in your estimate.
7. What We Do Not Clean
For the safety of our team and your property, we do not:
- clean areas requiring a ladder above two steps, or any exterior second-story work;
- move furniture or appliances weighing more than 35 pounds;
- handle biohazards, human or animal waste, mold remediation, insect or rodent infestations, or hoarding conditions;
- clean litter boxes or pet accidents;
- use a client's own products or equipment unless agreed in writing beforehand, and in that case we are not responsible for the results;
- climb into attics or crawl spaces;
- perform post-construction or commercial cleaning.
If we arrive and find a condition on this list, we will contact you before proceeding.
8. Your Home During Service
Please secure or put away cash, jewelry, firearms, medication, and irreplaceable items before your appointment.
We ask that pets be secured if they are anxious around strangers or vacuums. We are not responsible for a pet that leaves the property through a door or gate we were asked to use.
We are not responsible for damage caused by pre-existing conditions — for example, loose fixtures, worn or unsealed surfaces, unstable furniture, or items that were already broken, cracked, or improperly installed.
9. Damage and Claims
If something is damaged during a cleaning, tell us within 48 hours of the service so we can inspect it and make it right. We will repair, replace, or credit the item at our discretion after inspection. Claims reported after 48 hours cannot be verified and cannot be honored.
Our total liability for any claim is limited to the amount you paid for the service during which the damage occurred.
10. Non-Solicitation of Our Team
Training and vetting a cleaner represents a real investment. You agree not to hire, directly or indirectly, any Comfort & Care team member for private cleaning work during your time as a client and for 12 months afterward, unless we agree in writing. If this happens, a placement fee of $2,500 becomes due.
11. Photographs
We may photograph completed work for quality control and, only with your written permission, for marketing. Photos used publicly will never include identifiable people, personal documents, family photographs, addresses, or anything that identifies your home. You may opt out at any time by telling us.
12. Ending Service
Either of us may end recurring service at any time by giving notice. Appointments already scheduled within the next 48 hours remain subject to Section 4.
We may decline or discontinue service for unsafe conditions, abusive treatment of our team, or repeated non-payment.
13. Changes to These Terms
We may update these Terms. The current version is always posted on this page with its effective date. Continuing to use our services after a change means you accept the updated Terms.
14. Governing Law
These Terms are governed by the laws of the State of Georgia. Any dispute will be handled in the state or federal courts located in Cherokee County, Georgia.
15. Contact Us
Comfort & Care Cleaning LLC
Woodstock, GA 30189
Phone: (678) 576-3203
Email: [email protected]